常见问题解答（FAQs）

1. 如何注册成为代理？

您可以通过访问我们的官方网站并按照注册流程申请成为代理。请确保您满足法定年龄要求，并阅读并同意我们的服务条款。

 

2. 代理佣金的最低和最高提现金额是多少？

• 每次提现的最低金额为 100 MYR。
• 每次提现的最高金额为 3,000 MYR。
• 如果您的佣金余额不足 100 MYR，则无法申请提现。

 

3. 佣金支付的周期是什么？

佣金支付将按照公司的结算周期进行处理，通常为每周或每月（具体时间以公司公告为准）。

 

4. 佣金提现有哪些支付方式？

佣金提现可以通过银行转账、电子钱包或其他指定支付方式进行。公司保留更改支付方式的权利。

 

5. 佣金审核需要多久？

所有佣金申请均需经过公司审核，通常需要 3-7 个工作日。

 

6. 如果我的佣金提现失败，该怎么办？

请确保您的账户信息正确无误。如果因信息错误导致支付失败，公司不承担责任。您可以更新正确的信息后重新申请提现。

 

7. 什么是最低消费要求？

代理每个日历月必须消费至少 30 MYR，以维持代理资格及相关权益。

 

8. 如果未达到最低消费要求会怎样？

• 如果当月消费未达 30 MYR，系统将在次月初自动扣除差额。
• 如果账户余额不足，您需要在次月补足，否则可能影响您的代理权益（如积分累积、折扣等）。
• 未满足最低消费要求的代理，其奖励支付将被暂停，直至符合要求。

 

9. 代理最多可以拥有多少个活跃下线？

每位代理最多可拥有 10 名活跃下线。

 

10. 什么是活跃下线？

• 如果您的下线满足最低消费要求或在过去 30 天内有交易行为，则视为活跃下线。
• 非活跃下线不会计入活跃下线限制，但可根据公司政策重新激活。

 

11. 如果我的下线不活跃，会有什么影响？

上线代理有责任提醒其下线保持活跃状态，非活跃下线将被移除账户处理。

 

12. 我可以关闭我的代理账户吗？

是的，您可以通过官方网站或联系客服提交账户关闭申请。

 

13. 账户关闭后，我的佣金余额会怎样处理？

• 如果账户中有可提现余额，您需要在关闭账户前申请提现。
• 否则，系统将在 15 天内自动结算并退款至绑定的支付方式（如适用）。
• 如果您未提供有效的提现信息，需在 15 天内联系客服，否则余额将被视为自动放弃。

 

14. 账户关闭后，我的代理权益会怎样？

账户关闭后，您的代理等级、积分、优惠券、折扣等权益将自动失效，无法恢复或转移。

 

15. 关闭账户后，个人数据会被删除吗？

您的个人数据将按照公司的隐私政策处理，部分数据可能因法律要求而被保留 7 年。

 

16. 账户关闭后可以重新激活吗？

账户一旦关闭，无法恢复。如果您希望再次使用平台服务，需要重新注册新账户，并且不会继承原账户的历史数据、余额、等级或其他权益。

 

17. 如果对服务条款或账户操作有疑问，我应该联系谁？

您可以通过以下方式联系我们：

• 公司名称：Hohs Enterprise
• 公司邮箱：[hohse888@gmail.com]
• 联系电话：[+60177479578]

感谢您对我们的支持！

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Frequently Asked Questions (FAQs)

1. How do I register as an agent? You can apply to become an agent by visiting our official website and following the registration process. Please ensure that you meet the legal age requirement and agree to our Terms of Service.

2. What is the minimum and maximum withdrawal amount for commissions?

• The minimum withdrawal amount per transaction is 100 MYR.
• The maximum withdrawal amount per transaction is 3,000 MYR.
• If your commission balance is less than 100 MYR, you cannot request a withdrawal.

3. What is the commission payment cycle? Commission payments are processed according to the company's settlement cycle, usually weekly or monthly (specific timing will be announced by the company).

4. What payment methods are available for commission withdrawals? Commissions can be withdrawn via bank transfer, e-wallet, or other designated payment methods. The company reserves the right to change the payment methods.

5. How long does commission approval take? All commission requests must go through company approval, which usually takes 3-7 business days.

6. What should I do if my commission withdrawal fails? Please ensure that your account information is correct. The company is not responsible for failed payments due to incorrect information. You can update your details and resubmit the withdrawal request.

7. What is the minimum spending requirement? Agents must spend at least 30 MYR per calendar month to maintain their agent qualification and related benefits.

8. What happens if I do not meet the minimum spending requirement?

• If the minimum spending of 30 MYR is not met, the system will automatically deduct the shortfall at the beginning of the following month.
• If the account balance is insufficient, the agent must make up the difference in the next month; otherwise, their agent benefits (such as points accumulation and discounts) may be affected.
• Agents who fail to meet the minimum spending requirement will have their reward payments suspended until the requirement is met.

9. What is the maximum number of active downlines an agent can have? Each agent can have a maximum of 10 active downlines.

10. What qualifies as an active downline?

• A downline is considered active if they meet the minimum spending requirement or have made transactions within the past 30 days.
• Inactive downlines will not count towards the active downline limit but can be reactivated according to company policies.

11. What happens if my downlines become inactive? The agent is responsible for reminding their downlines to remain active. Inactive downlines will be subject to account removal.

12. Can I close my agent account? Yes, you can submit an account closure request through the official website or by contacting customer support.

13. What happens to my commission balance if I close my account?

• If your account has a withdrawable balance, you must request a withdrawal before closing the account.
• Otherwise, the system will automatically settle and refund the balance to your linked payment method within 15 days (if applicable).
• If you fail to provide valid withdrawal details, you must contact customer support within 15 days; otherwise, the balance will be forfeited.

14. What happens to my agent benefits after account closure? Once an account is closed, all agent levels, points, coupons, discounts, and other benefits will be invalid and cannot be recovered or transferred.

15. Will my personal data be deleted after account closure? Your personal data will be processed according to the company’s privacy policy. Some data may be retained for up to 7 years due to legal requirements.

16. Can I reactivate my account after closing it? Once an account is closed, it cannot be reactivated. If you wish to use the platform again, you must register a new account, which will not inherit any previous data, balance, level, or benefits.

17. Who should I contact if I have questions about the Terms of Service or my account? You can contact us through the following channels:

• Company Name: Hohs Enterprise
• Company Email: [hohse888@gmail.com]
• Contact Number: [+60177479578]

Thank you for your support!