### **HOHSE.COM 常见问题解答 (FAQs)**
### **HOHSE.COM Frequently Asked Questions**
**会员配套相关问题 | Membership Package Related Questions**
**Q1: 这个RM150的会员配套具体包括什么？**
**A1:** 支付RM150，您将获得10张电子兑换券。您可以用这些兑换券在我们的任何加盟商处兑换各种产品，如蛋糕、猪肠粉、豆花水和糖水。
**Q1: What exactly does the RM150 membership package include?**
**A1:** For RM150, you will receive 10 digital vouchers. You can use these vouchers to redeem various products like cakes, chee cheong fun, tau fu fah, and desserts at any of our partnered merchants.
**Q2: 兑换券如何使用？**
**A2:** 您只需在加盟商处出示您的电子兑换券。请注意，每家加盟商有权自行设定规则：要么“一张券兑换一份产品”，要么“使用一张券可享受RM6的折扣”。具体规则请在消费前向加盟商确认。
**Q2: How do I use the vouchers?**
**A2:** Simply present your digital voucher at the merchant partner. Please note that each partner has the discretion to set their own rule: either "one voucher for one product" OR "one voucher for an RM6 discount." Please confirm the rule with the merchant before redeeming.
**Q3: 会员配套的有效期是多久？**
**A3:** 您的会员配套及所有兑换券自购买之日起，有效期为**3个月**。请在有效期内使用，逾期未使用的兑换券将自动作废，且无法退款。
**Q3: How long is the membership package valid for?**
**A3:** Your membership package and all vouchers are valid for **3 months** from the date of purchase. Please use them before the expiry date. Any unused vouchers will automatically expire and cannot be refunded.
**联盟营销计划相关问题 | Affiliate Marketing Program Related Questions**
**Q4: 如何通过推荐朋友赚钱？**
**A4:** 当您成功推荐一位新朋友，并且他/她通过您的专属链接成功购买了RM150的会员配套后，您就可以获得RM50的现金奖励。奖励会累积在您的平台账户中。
**Q4: How can I earn money by referring friends?**
**A4:** You will receive an RM50 cash reward for each new member who successfully purchases the RM150 membership package using your unique referral link. Rewards will accumulate in your platform account.
**Q5: 推荐奖励如何发放？有什么限制？**
**A5:** 奖励发放遵循以下规则：
* 您随时可以申请提现。
* 平台会在收到申请后的**7个工作日内**处理。
* **重要提示：每位会员在每个自然月内，可提现的奖励总额上限为RM50。** 当月超出此限额的部分将自动累积到下个月。
**Q5: How and when will I receive my referral reward? Are there any limits?**
**A5:** Reward distribution follows these rules:
* You may request a withdrawal at any time.
* The Platform will process the payment within **7 working days** after receiving the request.
* **Important: Each member is subject to a withdrawal limit of RM 50 per calendar month.** Any amount exceeding this limit within the month will automatically roll over to the next month.
**Q6: 我需要推荐多少人才能“赚回”我的会费？**
**A6:** 根据奖励计划，每成功推荐一人可获得RM50。因此，成功推荐3人（3 x RM50 = RM150）即可赚回您支付的会费。但请注意，这需要您成功完成推广，并且受月度提现上限的限制，并非保证性收益。
**Q6: How many people do I need to refer to "earn back" my membership fee?**
**A6:** According to the reward plan, you earn RM50 for each successful referral. Therefore, successfully referring 3 people (3 x RM50 = RM150) would allow you to recover your membership fee. Please note that this depends on your successful promotional efforts and is subject to the monthly withdrawal limit; it is not a guaranteed income.
**常规问题 | General Questions**
**Q7: 如果我对收到的产品不满意，可以退货退款吗？**
**A7:** 如果您对产品不满意，请在收到产品后7天内联系我们的客服邮箱：hohse888@gmail.com。产品必须保持原状、未使用。除非是产品质量问题，否则退货的邮费需由您承担。
**Q7: Can I return a product and get a refund if I'm unsatisfied?**
**A7:** If you are unsatisfied with a product, please contact our customer service at hohse888@gmail.com within 7 days of receipt. The item must be unused and in its original condition. Unless the return is due to a product defect, return shipping costs will be the responsibility of the buyer.
**Q8: 平台可以使用我发布的内容吗？**
**A8:** 是的。当您在我们的平台或相关任务中提交内容（如图片、视频、文字），即表示您授予我们免费、永久的许可，允许我们在全球范围内将这些内容用于市场推广目的。
**Q8: Can the platform use the content I post?**
**A8:** Yes. By submitting content (e.g., images, videos, text) on our platform or for related tasks, you grant us a free, perpetual license to use that content for marketing purposes worldwide.
**Q9: 如果我在使用网站或服务时遇到问题，应该联系谁？**
**A9:** 您可以通过电子邮件 hohse888@gmail.com 联系我们。我们的客服工作时间是周一至周五，上午10点至下午6点（GMT+8）。
**Q9: Who should I contact if I have problems using the website or services?**
**A9:** You can contact us via email at hohse888@gmail.com. Our customer service operating hours are Monday to Friday, 10:00 AM to 6:00 PM (GMT+8).
### **HOHSE 社交分享奖励计划 - 常见问题解答 (FAQs)**
### **HOHSE Social Sharing Reward Program - Frequently Asked Questions**
**Q1: 谁可以参加这个分享奖励计划？**
**A1:** 只有成功购买并激活了 **HOHSE "神秘食盒（蛋糕）"会员配套** 的有效会员才能参与。
**Q1: Who is eligible to participate in this sharing reward program?**
**A1:** This program is exclusively for verified members who have successfully purchased and activated the **HOHSE "Mysterious Food Box (Cake)" membership package.**
**Q2: 我需要分享什么内容？**
**A2:** 您需要分享一张**清晰展示HOHSE神秘食盒或蛋糕产品**的照片。照片质量越好，越有机会被我们官方转发哦！
**Q2: What content do I need to share?**
**A2:** You need to share a **clear photo that features the HOHSE Mysterious Food Box or cake product**. High-quality photos have a better chance of being reposted by our official account!
**Q3: 我应该在哪个社交平台发帖？**
**A3:** 请在 **Facebook** 或 **Instagram** 上公开发布您的帖子。请确保您的帖子设置为**公开**，否则我们无法看到哦。
**Q3: On which social media platforms should I post?**
**A3:** Please publish your post publicly on either **Facebook** or **Instagram**. Ensure your post privacy is set to **Public**, otherwise we won't be able to see it.
**Q4: 发帖时必须包含哪些信息？**
**A4:** 您的帖子必须包含以下三个关键要素：
1. **@提及我们的官方账号**：例如 `@HohseOfficial`。
2. **使用统一的活动标签**：`#HOHSEAdventure`。
3. **一句指定的宣传口号**：口号列表我们会通过App或邮件通知您。
**Q4: What must I include in my post?**
**A4:** Your post must include these three key elements:
1. **Tag our official account**: e.g., `@HohseOfficial`.
2. **Use the unified campaign hashtag**: `#HOHSEAdventure`.
3. **One of the designated promotional slogans**: We will notify you of the list of slogans via the App or email.
**Q5: 每次发帖我能获得多少奖励？有上限吗？**
**A5:**
* 每次符合所有要求的发帖，一经审核通过，您即可获得 **RM 50** 现金奖励。
* **是的，有上限**：为了公平起见，**每位会员每月最多只能因此活动获得 RM 50 奖励（即每月只奖励1次有效发帖）**。
**Q5: How much reward do I get per post? Is there a limit?**
**A5:**
* For each post that meets all requirements and passes our review, you will receive a **RM 50** cash reward.
* **Yes, there is a limit**: To ensure fairness, **each member can earn a maximum of RM 50 per calendar month through this program (i.e., only 1 post is rewarded per month).**
**Q6: 奖励如何发放？什么时候能收到？**
**A6:** 奖励会在您的帖子通过审核后，直接发放到您的HOHSE主账户中。您可以随时在App的“我的钱包”中查看。关于如何将奖励提现至您的银行账户，请参阅HOHSE主条款中的提现规则。
**Q6: How and when will I receive the reward?**
**A6:** The reward will be credited directly to your main HOHSE account after your post is approved. You can check your balance in the "My Wallet" section of the App at any time. For instructions on how to withdraw the reward to your bank account, please refer to the withdrawal rules in the main HOHSE Terms of Service.
**Q7: 如果我发了帖子，但没有收到奖励怎么办？**
**A7:** 请首先确认您的帖子是否完全符合Q4中的所有要求（尤其是公开、@官方、用对标签）。如果确认无误但仍未在发帖后7个工作日内收到奖励，请将您的帖子链接通过邮件发送至 **hohse888@gmail.com** 咨询。
**Q7: What should I do if I posted but didn't receive the reward?**
**A7:** Please first double-check that your post fully meets all requirements listed in Q4 (especially that it's Public, tags the official account, and uses the correct hashtag). If everything is correct but you still haven't received the reward after 7 working days, please email the link to your post to **hohse888@gmail.com** for assistance.
**Q8: 我发帖后，HOHSE可以使用我的照片吗？**
**A8:** 是的。当您参与本计划，即表示您同意HOHSE拥有在全球范围内、永久性的许可，可以在我们的官方网站、社交媒体、广告等渠道使用您提交的照片和内容，而无需向您支付额外费用。
**Q8: Can HOHSE use my photo after I post it?**
**A8:** Yes. By participating in this program, you grant HOHSE a perpetual, worldwide license to use the photos and content you submit on our official channels, including our website, social media, and advertisements, without additional compensation to you.