退货政策 - [贺 Hohs Enterprise]

我们希望您满意您的购买。如果您通过 “[HOHSE.COM]” 订购的商品有任何问题，例如收到的商品有损坏、型号错误或颜色不符，请在3个工作日内联系我们发起退货流程。我们将为您更换商品或提供退款。

我们的退货政策

[贺 Hohs Enterprise] 致力于为客户提供优质产品。如果您需要退货，请遵循以下政策：

1. 退货资格

   • 退货请求必须在收到商品后3个工作日内提出。
   • 商品必须保持原始状态：未开封、未使用，并附有所有原始包装和配件。

2. 损坏或错误商品

   • 如果商品存在质量问题、在运输过程中损坏或发错商品，请在申请退货时提供照片证明。
   • 对于符合条件的退货，我们将退还退货运费（需提供邮资收据作为凭证）。

3. 不可退货商品

   • 已使用、因不当操作造成损坏或缺少原始包装的商品将无法接受退货。
   • 对于我们合理认为已使用的商品，我们会通知您无法退款，您需在收到通知后30天内安排取回该商品。

4. 退款条款

   • 一旦我们收到并确认退回的商品符合退货条件，将在5–10个工作日内处理退款。
   • 初始运费仅在商品存在质量问题或发错商品的情况下退还。

5. 其他购买渠道的商品

   • 此政策仅适用于通过 “[HOHSE.COM]” 购买的商品。从其他零售商或实体店购买的商品需遵循其各自的退货政策。

您的法定权利不受此政策影响。

如何退货

1. 准备退货包裹

   • 包括填写完整的退货表单、原始订单发货单以及退货邮资的收据（如适用）。
   • 使用原包装将商品安全包装，确保运输过程中不受损坏。

2. 邮寄退货

   • 强烈建议您使用可追踪的快递服务（如 Poslaju、ABX Express、GDEX 或 Skynet），并要求签收凭证。
   • 保留邮寄凭证以备万一包裹在运输过程中丢失时使用。

3. 退货地址

   • [No. 136, Jalan Indah 1/14, Taman Bukit Indah 79100 Iskandar Puteri, Johor, Malaysia]
   • [+60177479578]

退款处理

• 一旦我们收到并检查退货商品，将在5–10个工作日内处理退款。
• 退款将返还至您购买时使用的原始支付方式（信用卡/借记卡等）。

退货原因

为了帮助我们更快处理您的退货，请选择以下退货原因之一：

1. 商品在运输过程中损坏
2. 收到错误的商品或颜色
3. 商品有质量问题

如对退货政策有任何疑问，请联系客户服务团队：

• 电子邮件： [hohse888@gmail.com]
• 电话： [+60177479578]

感谢您选择 [贺 Hohs Enterprise]！

Returning Products to [贺 Hohs Enterprise]

We hope you love your purchase. However, if there is a problem with your order from “[HOHSE.COM]”—such as it arriving damaged, being the wrong product, or the wrong color—please contact us within 3 working days to initiate a return. We will replace the item or provide a refund as appropriate.

Our Returns Policy

At [贺 Hohs Enterprise], we are committed to offering our customers the finest products. If you need to return an item, please adhere to the following policy:

1. Eligibility for Returns:

   • Returns must be initiated within 3 working days of receiving your order.
   • Items must be returned in their original condition: unopened, unused, and with all original packaging intact.

2. Faulty or Incorrect Items:

   • If the product is faulty, damaged during delivery, or the wrong item was sent, please provide photo evidence when requesting a return.
   • We will refund the return shipping cost (with proof of postage receipt) for eligible cases.

3. Non-Returnable Items:

   • Items that are used, damaged due to misuse, or missing original packaging cannot be accepted for return.
   • For items that we reasonably believe have been used, we will notify you, and you will be responsible for arranging their return to you within 30 days of our notification.

4. Refund Terms:

   • Refunds will be processed to the original payment method within 5–10 working days of receiving the returned product in acceptable condition.
   • Initial shipping charges will be refunded only if the product is faulty or incorrect.

5. Purchases from Other Retailers:

   • This policy applies only to purchases made through “[HOHSE.COM].” Items purchased from other retailers or physical stores are subject to their respective return policies.

Your statutory rights remain unaffected.

How to Return Your Items

1. Prepare Your Return Package:

   • Include the completed returns form, the original dispatch note, and a receipt for the return postage (if applicable).
   • Pack the items securely in their original packaging to avoid damage during transit.

2. Shipping the Return:

   • We strongly recommend using a tracked delivery service (e.g., Poslaju, ABX Express, GDEX, or Skynet) that requires a signature upon receipt.
   • Retain the proof of postage for your records in case the parcel is lost during transit.

3. Return Address:

   • [No. 136, Jalan Indah 1/14, Taman Bukit Indah 79100 Iskandar Puteri, Johor, Malaysia]
   • [+60177479578]

Processing Your Refund

• Once we receive and inspect your returned items, we will process your refund within 5–10 working days.
• Refunds will be issued to the original credit/debit card or payment method used for the purchase.

Reasons for Return

To assist with processing your return, please select one of the following reasons:

1. Product damaged during delivery
2. Incorrect product or color sent
3. Faulty product

If you have any further questions or concerns about returns, please contact our customer service team at:

• Email: [hohse888@gmail.com]
• Phone: [+60177479578]

Thank you for shopping with [贺 Hohs Enterprise]!